Air India adds 7 regional languages to improve customer support service
https://psuwatch.com/
India
28-08-2024
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New Delhi: Air India announced on Tuesday the enhancement of its customer support services by incorporating seven additional languages into its Interactive Voice Response (IVR) system. The newly added languages include Marathi, Punjabi, Tamil, Telugu, Kannada, Bengali, and Malayalam, alongside the existing English and Hindi options.
The upgraded IVR system will now automatically detect the customer’s language preference based on the user's mobile network. This automated feature eliminates the need for manual language selection, significantly reducing response times, the airline stated.
Air India has also recently established five new contact centres that offer 24/7 assistance to customers worldwide. These centres feature dedicated desks catering to premium and frequent flyers, ensuring personalized service.
Furthermore, special assistance in Indian languages will be available to Air India customers every day from 8:00 AM to 11:00 PM, enhancing the overall customer experience.