Air India introduces real-time baggage tracking feature for passengers

Air India Unveils Real-Time Baggage Tracking for Enhanced Passenger Convenience

New Delhi: Air India has launched a real-time baggage tracking feature on its website and mobile application, aiming to enhance passenger convenience and address concerns about lost and delayed baggage.

The Tata Group-owned carrier announced on Thursday that it is now among a select group of airlines worldwide offering this advanced service directly to passengers, eliminating the need for intervention from airline staff. This feature provides passengers with the ability to track their baggage in real time, offering transparency and peace of mind throughout their journey.

With this new feature, passengers can access detailed information about their baggage, including its current location and arrival status. The tracking system covers all critical baggage touchpoints where technology is available, such as during check-in, security clearance, aircraft loading, transfers, and arrival at the baggage claim area.

"The introduction of real-time baggage tracking reflects our commitment to improving the passenger experience and addressing the common concerns related to baggage handling," said an Air India spokesperson. "Our goal is to provide a seamless and stress-free travel experience, ensuring that passengers have up-to-date information about their baggage at every step of their journey."

This initiative positions Air India as a leader in leveraging technology to enhance operational efficiency and customer service in the aviation industry.