Airline operations across airports, which were impacted due to a global IT outage on Friday, returned to normalcy on Saturday with all services resuming.
New Delhi: Airline operations across airports, disrupted by a global IT outage on Friday, returned to normalcy on Saturday. All services, including ticket bookings, reservations, and the issuance of boarding passes, have fully reverted to the online mode, sources reported.
Earlier in the day, Union Minister for Civil Aviation K Ram Mohan Naidu announced that airline systems had started functioning normally, and all issues were expected to be resolved by noon on Saturday.
"All operations are back to normal. All our services, including bookings and reservations, have been online since late Friday evening," said an airline executive.
"The system is restored, and there is no disruption in our services. It is getting back to normalcy," said a senior executive from a budget airline.
Nevertheless, six to eight domestic flights were canceled at Chennai Airport on Saturday, according to airport authorities.
"About six flights in the domestic sector, including those to Coimbatore, Kolkata, Kochi, and Pune, were canceled by some airlines on Saturday. On the international route, there were no cancellations, though some airlines reported delays in departures and arrivals," an official stated.
On Friday, in one of the largest-ever IT outages, an update of a product by global cybersecurity firm CrowdStrike caused problems with Microsoft's Windows systems globally. This impacted operations at financial sector companies and airlines, led to the postponement of hospital operations, and caused some television channels to go off air.
Airports across the country experienced chaotic scenes as online passenger booking, reservation, and boarding systems reverted to manual mode due to the outage. This resulted in increased passenger handling time and consequently, hundreds of flights were delayed or canceled.
"Since 3 AM on Saturday, airline systems across airports have started working normally. Flight operations are proceeding smoothly now," Naidu said in a statement.
There is a backlog from the disruptions on Friday, which is being cleared gradually, the minister said, adding that the ministry is constantly monitoring operations at airports and airlines to ensure travel readjustments and refunds are managed.
Air India reported that its own resilient IT infrastructure remained unaffected on Friday and continues to function normally.
"We confirm that none of Air India's flights on 19 July were canceled due to the worldwide outage of travel systems, though there were some delays due to the impact on airport services," the airline stated.
The reservation and check-in systems of most airlines, including IndiGo, SpiceJet, Akasa, and Air India Express, are now operational, sources had said earlier in the day.
"I am going to Ahmedabad. Online printing (Digi Yatra) is convenient, which wasn't happening yesterday. Everything's fine today. Flights are on time. What happened yesterday was a network issue. No one can do anything about that," said a passenger at Delhi Airport.
"The global outage that led to operational difficulties is nearly resolved, and our teams have made significant progress in restoring normal operations. However, customers may still experience delays and schedule disruptions over the weekend," budget carrier IndiGo said.
IndiGo, the largest airline by domestic market share, operating over 2,000 daily flights, had to cancel around 200 flights due to the Microsoft outage issue.
Two other carriers, SpiceJet and Akasa Air, said late Friday evening that all their systems at airports, including ticket bookings, were up and running.
SpiceJet stated that "all its systems at airports, ticket bookings, and call centers are up and running smoothly after a successful resolution of a Microsoft outage that impacted the aviation industry throughout the day."
"While the global systems downtime of reservations, check-in, and boarding systems posed an unprecedented operational challenge to our ground services team, Akasa Air confirms that all its scheduled flights on Friday operated with minimal disruptions and no cancellations," the airline reported.
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